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I hope you love your purchase, but if you are unhappy with your order or have changed your mind, I am happy to issue a refund or exchange for any unused items provided it is in the same condition it was supplied in. Please get in touch within 7 days of your item's delivery to discuss a refund - items must be returned within 14 days of delivery.

Delivery costs for any returned items will not be refunded, and you will be responsible for your postage costs for delivering an item, unless that item is faulty. You are responsible for the product until it reaches me. If you return something I will notify you by email to let you know I have received it.

Any work that has been commissioned, bespoke or personalised can not be returned.

Delivery Methods

Unless otherwise stated orders are either posted within five working days. Items over £30 have free postage and any item over £100 will be posted second class tracked Royal Mail. If you need your purchase quicker, email me at jillskulina.artiststudio@gmail.com to arrange quicker postal options. 

Please ensure you provide the correct address when completing your transaction, as mistakes cannot be rectified once your order has been shipped.

Delivery within UK
Some items include free delivery, this will be stated in their description. These will be posted via Royal Mail Second Class, and take an estimated 3-5 working days from the date of dispatch. 

Please note that the above delivery times are estimates and, on rare occasions, shipping can take longer. If you haven't received your order within 28 working days, please contact me at jillskulina.artiststudio@gmail.com

Postage outside the UK.

Customers are responsible for any customs charges or other import duties, if applicable. Post Brexit, this will apply to those ordering from the EU.